Shipping policy

Shipping Policy

Thank you for shopping at RIVOOX. We work with global fulfillment partners to bring you the best products at competitive prices. Please find our shipping terms below.

1. Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. We will send you another notification with tracking details when your order has shipped.

2. Estimated Shipping Times

Because we ship our products directly from our international fulfillment centers, delivery times vary by destination:

• United States: 7 to 15 business days

• International: 10 to 20 business days

Note: These are estimated delivery windows. Delays may occasionally occur due to customs processing, carrier delays, or high-volume shipping seasons.

3. Shipping Costs

We offer Free Standard Shipping on all orders across our store.

4. Tracking Your Order

When your order ships, we will send you an email containing a tracking number and a link to track your package. Tracking information typically updates within 3 to 5 business days of shipment.

5. Customs, Duties, and Taxes

We are not responsible for any customs fees, import duties, or taxes applied to your package upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer.

6. Incorrect Addresses

We are not responsible for lost packages if you provide an incorrect or incomplete shipping address at checkout. Please double-check your address details before finalizing your order.

Contact Us

If you have questions about your shipment, contact us at:

• Email: Rivoox676@gmail.com