Refund policy

Refund & Return Policy

Thank you for shopping at RIVOOX. Please read our policy below regarding returns, damages, and refunds.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is incorrect, we will issue a full refund or a free replacement.

To qualify, you must email contact@rivoox.com within 3 days of delivery. Your email must include:

  • Your Order Number.

  • Clear photos or a short video showing the damage, defect, or incorrect item.

  • A photo of the shipping label on the package.

2. Lost Shipments

If your tracking information has not updated for more than 45 business days (USA orders) or 60 business days (International orders), the package will be considered lost and a full refund or replacement will be issued.

We do not issue refunds for packages marked as successfully "Delivered" by the shipping carrier.

3. Change of Mind or Size Exchanges

To keep our prices competitive, we do not accept returns or exchanges for change of mind, buyer’s remorse, or ordering the wrong size. Please review product dimensions and size charts carefully before purchasing.

4. Processing Refunds

Approved refunds are processed immediately and automatically applied to your original payment method within 5 to 10 business days.

Contact Us

For support or order inquiries, please contact:

  • Email: contact@rivoox.com